SHIPPING & RETURNS

Shipping Policy

RETURN POLICY

We are sad to see that your order didn't meet your satisfaction, but please know we put our heart and soul into each order and we'll try our best to do better. Your shopping experience is important to us.

If you have any questions regarding an item of clothing before purchasing or just want to chat with us, please feel free to contact us so that we may help you make an informed choice, either on yoursunlightfashion@gmail.com

If you feel you need to return an item, there are a few situations where we can offer you a refund, exchange or replacement on items returned to us within 7 working days upon receipt – provided the goods are in a saleable condition and overall good condition.

All orders will be confirmed with you via e-mail prior to delivery and after we receive your payment. If you purchase an item through Instagram or Facebook we will gladly email you the funds back after the goods have been received.

Return & Exchange Policy

REFUND

Please note that the shipping fee will not be refunded.

PLEASE NOTE…

All returns and exchanges must be verfied by us before the return, make sure you contact us at any time.

We need you to contact us and return the item/s within 7 working days of receiving your order.

SALE ITEMS ARE A FINAL SALE AND CANNOT BE EXCHANGED OR RETURNED.

CANCELLATION OF ORDERS
Sunlight Fashion may cancel your order or part of your order if the item is sold out and no longer available – we will inform you if we need to do so and reverse the charges on your credit card, thank you for understanding, we will put all our efforts into your orders.

RETURN SHIPPING EXPENSES

The customer is responsible for all shipping costs associated with exchanges unless we sent the wrong size or item, we will most definitely pay for shipping.

We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.

RETURN CONDITIONS
Items must not be worn, altered, damaged or washed and must have their original tags. They should be in 100% new condition or we will be unable to process your return/exchange request.

Thank you for shopping with us, have a wonderful day.

SEND ALL VERIFIED RETURNS TO:

Biola Shina

433 A Midwood Crescent

Waterloo, Ontario N2L5N4